Standard Return and Refund Policy

Effective Date: May 2, 2025
Last Updated: May 2, 2025

At ReelCrafts, we aim to provide a fair and consistent return experience while respecting the nature of handcrafted and custom fishing gear. Sellers on our platform may set their own return and refund policies. If no policy is specified, the following default policy will apply.

Custom and Personalized Orders

All custom or personalized orders are final sale and cannot be returned or refunded. This includes products made to order, items with custom colors or engravings, or any gear listed as customized at the time of purchase.

Default Return Policy (for Non-Custom Items)

If the seller has not provided a specific return policy, the following terms will apply:

Eligible Returns:
Buyers may request a return within 14 calendar days of delivery if the item is:

  • Defective

  • Damaged in transit

  • Not as described in the listing

Returned items must be in completely unused condition and include all original packaging and accessories.

Non-Returnable Items:
The following items cannot be returned under the default policy:

  • Custom-made or personalized products

  • Used or damaged items not due to seller error

  • Items marked as “final sale” by the seller

Refund Process

All return requests must be approved by the seller before shipping the item. Once approved, the buyer has 7 calendar days to return the product. Refunds will be issued only after the seller confirms receipt of the item in acceptable condition. Refunds will be processed to the buyer’s original payment method.

Return Shipping Costs

Unless the item is defective or incorrect, the buyer is responsible for return shipping costs. If the item was sent in error or arrived defective, the seller will be responsible for return shipping.


Shipping Issues and Lost Packages

Sellers are responsible for properly packaging and shipping all orders using a reliable carrier. We strongly recommend that sellers purchase shipping insurance for higher-value items or when shipping to high-risk areas.

If a package is lost in transit or arrives damaged, the seller is responsible for filing any insurance claims with the carrier. Buyers must cooperate with any required documentation or inspection as part of the claim process.

If a package is marked as delivered by the carrier but the buyer reports it was not received, the following will apply:

  • Buyers must notify the seller and ReelCrafts within 3 calendar days of the marked delivery date.

  • Sellers must confirm the shipping details and investigate the delivery with the carrier.

  • ReelCrafts will evaluate the case based on available evidence (e.g., tracking data, delivery photos, prior claim history).

  • ReelCrafts reserves the right to decline a refund or require the seller to issue one, depending on the circumstances.

Sellers are encouraged to use tracking and signature confirmation for higher-value shipments.

Dispute Resolution

In the event of a disagreement between a buyer and a seller regarding a return or refund, ReelCrafts will act as the final decision-maker. Both parties will be given an opportunity to present relevant information. ReelCrafts reserves the right to override any seller policy in cases involving misrepresentation, damage, or non-delivery. Failure to cooperate with the dispute process may result in account restrictions or termination.

Seller-Specific Return Policies

Individual sellers may define their own return and refund policies, which may be more or less restrictive than the ReelCrafts default. These policies must be clearly displayed on the product page. In such cases, the seller’s stated return policy will apply.

Contact

For questions about returns or disputes, please contact:
ReelCrafts Support
Email: returns@reelcrafts.com

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